FAQ
Where do you ship?
We currently ship to all 50 U.S. states. At this time, we do not offer international shipping — but we’re working on it!
Are you based in California?
Yes! We’re proudly based in Santa Ana, California. We're an online-only store — we don’t have a physical location (yet!).
Do you make or distribute the candy brands you sell?
No, we're not a manufacturer or direct distributor. We're a small online business that curates and ships the most popular Mexican candy brands all in one place.
What’s the best candy bundle for someone new to Mexican treats?
If it’s your first time exploring Mexican sweets, we highly recommend our Variety Packs, which include over 30 different candies — from spicy and tangy to sweet and chewy.
Why isn’t my card going through at checkout?
The most common issue is a mismatch in billing details. Please double-check your billing address and card info before submitting.
Still having trouble? Reach out to us through our Contact Page.
I was charged, but didn’t get an order confirmation. What happened?
This may happen if our system detects an issue with your payment information. When that happens, a refund is automatically issued and should appear on your account within 1–2 business days.
I made a mistake in my shipping address — can I fix it?
If your order hasn’t shipped yet, contact us immediately so we can correct it.
Once a package is shipped, we unfortunately can’t make changes, and the carrier will need to be contacted for rerouting.
My tracking says ‘delivered,’ but I haven’t received anything.
First, confirm that your address is correct on your order confirmation.
Then check with household members or neighbors in case it was dropped off nearby.
If it still doesn’t show up, let us know and we’ll look into it together.
An item was missing, damaged, or wrong — what should I do?
Please get in touch with us right away. We’ll either resend the correct item or issue a refund — we want to make things right!
Is shipping free?
Yes! We offer free shipping on all U.S. orders over $50. Standard shipping rates apply to smaller orders.